Customer Care Representative

What Revival’s Looking For In You

• Master Multitasker
  You juggle calls, emails, and scheduling like a pro, keeping everything on track without missing a beat. You stay cool under pressure, ensuring every customer gets your full attention while you manage a busy workflow. 
  
  
• Thoughtful Problem Solver
  You don’t just answer questions—you solve problems. From troubleshooting basic inquiries to calmly escalating complex issues, you approach every challenge with empathy and a clear head to find the best solution.
  
  
• Detail-Driven Organizer
  You’re meticulous about the details. Whether it’s updating customer records in our CRM or coordinating appointments with technicians, you ensure everything is accurate, organized, and done right the first time.
  
  
• Team-Spirited Collaborator
  You’re a team player who thrives in a supportive, fast-paced office. You work seamlessly with technicians, staff, and management to keep our service running smoothly, always ready to lend a hand or share a smile.
  
  Ready to make a difference for our customers at Revival? Apply now and let’s create exceptional experiences together!
  
  

The Nuts and Bolts

You’ll be:

• Answering customer calls, emails, and live chats about HVAC services and scheduling.
• Coordinating service appointments and follow-ups between customers and technicians.
• Managing multiple tasks at once, from updating customer records to handling inquiries.
• Troubleshooting customer concerns and escalating complex issues to the right team members.
• Working in a fast-paced office, collaborating with a supportive team to keep things running smoothly.